Service Support

Service Support

7*24 hours service

7*24 hours service

Radium laser promises to provide 7*24-hour technical support service response for domestic users, and respond within 2 hours after receiving the problem feedback. If on-site treatment is needed, professional and technical personnel will be dispatched to the site to provide services within 24 hours to solve the worries of users.

Personnel training services

Personnel training services

In accordance with the rigorous training process, to provide users with a full set of solutions training. Including metal 3D printing equipment system operation, operation, maintenance and related professional fields of common problems; and can provide customized services for user needs.

On-site service station

On-site service station

For equipment procurement and production line construction projects, Radium Laser can set up on-site service stations at the customer's side, and send technicians to the site to provide professional installation and commissioning, technical training and maintenance support after equipment operation; realize service localization and "zero distance" service.

Lifetime Maintenance Archives

Lifetime Maintenance Archives

Establish equipment maintenance files for users, save all equipment manufacturing documents, equipment factory configuration, maintenance records, etc. Do any time, any equipment, any event can be traced back to ensure the safe and stable operation of the system and quality control.

After-sales service:

400-652-5110

Commitment to Service

Professional team, quick response, efficient service